Balanova
Kids Educational Toy with Light & Sound {40 domino pieces}
Kids Educational Toy with Light & Sound {40 domino pieces}
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Domino Dash Train: The Fun Chain-Reaction Educational Toy!
Turn playtime into a brain-boosting adventure with Domino Dash Train - a colorful, motorized domino-laying set that brings creative engineering, hands-on STEM learning, and spectacular tumbles together in one irresistibly fun package!
DOMINO RACING FUN
Build your desired domino race track with 40 pieces of colorful plastic blocks. Super fun for your kids to play! Set them up all in a row, and then push one and watch the chain effect of the dominoes tumbling over like a race.
AUTOMATIC LAYING FUNCTION
Fill the plastic dominos and start the train to lay your domino trail that add more drama to the domino racing game.
STEM DEVELOPMENT
Designed to engage kids in their early STEM development, Dominoes encourages children’s spatial thinking abilities, color recognition and will keep your little engineers coming back for more fun
SAFE TO PLAY WITH
These plastic Blocks domino pieces are finished with non-toxic paints which are safe and won’t fade. The dominos are made of high-quality plastic, Smooth edges to ensure children's safety during play
Why You’ll Love the Domino Train Blocks!
What`s included in the package?
What`s included in the package?
Customer Support
Customer Support
Support Email: support@balanova.in@gmail.com
Working Operations Hours : Monday-Saturday (10 am-6 pm)
Delivery Time
Delivery Time
1 - When will my orders be sent out?
Cash on delivery orders are shipped after address verification. Usually takes 1-2 days.
For prepaid payment method orders are shipped the next day.
2 - When can I expect my orders to arrive?
In India, once your order is shipped, it typically takes 1-4 business days for metros and 4-7 business days for other areas. Keep in mind, delivery times may vary due to factors like your location and any disruptions like holidays or bad weather. Unavoidable circumstances might delay the delivery in certain areas.
3 - Do I need to pay extra for shipping or delivery?
No, shipping is free for all orders.
4 - How can I track my orders?
Once your order is processed, we'll email you a tracking number. You can use this number or the tracking URL provided in the email to keep an eye on your shipment.
Or You can visit our Track Order page and keep track of your shipment using Order Id or
Returns
Returns
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unboxing video is mandatory for the return, refund or exchange to be accepted.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and the refund amount will be sent to you via original payment method within 7 business days after approval.
For Cash On Delivery order customer needs to provide bank detail or UPI to get back the refund amount.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at support@balanova.in@gmail.com
For Bulk Orders
For Bulk Orders
Contact our Customer Support for Bulk orders:balanova.in@gmail.com
FAQs
FAQs
Ans: We accept various payment methods including credit/debit cards, net banking, UPI, and cash on delivery (COD).
Ans: Shipping times may vary depending on your location. Typically, domestic orders are delivered within 5-7 business days.
Ans: Yes, we offer cash on delivery as a payment option for your convenience.
Ans: Yes, we provide free shipping on all orders within India.
Ans: We offer a 5-day easy return policy for domestic orders. Please refer to our Returns Policy page for more details.
Ans: To initiate a return, please contact our customer support team within 5 days of receiving your order. You will need to provide a valid reason for the return. Once approved, you can send the item back to us. Please ensure that the item is unused and in its original packaging. Upon receiving the returned item, we will inspect it and initiate the refund process if it meets our return criteria.
Ans: Cash on delivery orders will be shipped only after successful address verification via phone call or WhatsApp. Please allow additional time for this verification process.
Ans: Yes, an unboxing video is compulsory for return approval. This helps us ensure that the returned item is in its original condition and packaging.
Ans: Unfortunately, orders cannot be cancelled once they have been shipped. Please make sure to review your order carefully before placing it.
Ans: Currently, we only ship within India. We hope to expand our shipping services internationally in the future.
Ans: Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to track your order on our website or the courier's website.
Ans: We strive to ensure that the colors of our products are accurately represented in the product images. However, please note that colors may appear slightly different due to variations in monitor settings and lighting conditions.
Ans: At the moment, we do not offer customization options for products. However, we are constantly expanding our product offerings, so please check back regularly for updates.
Ans: If you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement or refund as per our Return Policy.
Ans: We strive to process orders quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible if you need to make any changes to your order.
Ans: You can contact our customer support team via email at support@balanova.in or through our Contact Us page on the website.
Ans: Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.
Ans: Yes, all prices listed on the website are inclusive of applicable taxes.
